Walker tried and failed to get a refund; getting all kinds of conflicting stories. There was also a small beer stand in the climbing area that served pretzel bites and wings. ", First published on February 19, 2021 / 8:00 AM. Email this Business. Purchase your Day Pass here. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Returning the towels to the waterpark area is very inconvenient. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . I booked a stay over 60 days in advance as part of a running promotion. What happens if there is inclement weather? This is customer service at its best. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Why not buy 3? Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. So half of the water park was closed on a Saturday. Towels in the water park are included but are subject to a fee if not returned. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Country Inn & Suites by Radisson, Traverse City, MI. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. More. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Find answers to our most frequently asked questions below. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Taxes and fees that are shown are estimates only. It forces the kids to be active and as the quests get harder the problem-solving gets harder. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Diaper wearing guests are asked to wear a protective swim diaper. Debit cards are strongly discouraged. February 28, 2023. Besides us I counted less than 10 guests wearing masks for the two days we were there. You want to play a game? 2023 CBS Broadcasting Inc. All Rights Reserved. There are also spinners in the water park to dry swimsuits. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Coast Guard approved life jackets are available on a first come, first serve basis. Then COVID-19 forced the family to skip the trip. Are the waterslides wheelchair accessible? The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. It refunded many customers, but some fell through the cracks. The resort will close on Sunday, March 15 at 2 p.m. Sower heads and controls are not at all kid friendly. The lockers are rented on a daily basis for a nominal fee. We cant wait to go back. This way, Great Wolf is ready if it does. You would forfeit your deposit if we couldn't rebook your getaway at all. 2021 CBS Broadcasting Inc. All Rights Reserved. All about Great Wolf Lodge in Gurnee in recent weeks. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. The splash zone was good for the youngest. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. In a statement, Great Wolf Lodge cited the large gathering. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Est permitido traer hieleras a la habitacin? Please check with the front desk about pricing and availability. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. A cleaning fee may be applied if this policy is not followed. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Is grilling / cooking permitted at the resort? Stop what you are doing and book a trip right now! If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. Please have a look at all dining options here. Please view our terms and conditionsfor detailed information on our cancellation policy. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Afterwards I chatted to try to cancel the reservation #32780018. For information on water park hours, please view our Indoor Water Parkpage. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews. The women's room was utterly disgusting. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. We have gone several times over the years with a variety of ages. Do I have to add children under the age of 2 to my reservation? Read More Everything to Know About the Great Wolf Lodge Manteca! While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Where can I find directions to the resort? We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Does Great Wolf Lodge provide Sign Language interpretation services? This is customer service at its best. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Can my child use the water park if they wear diapers? There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Larger items, such as luggage, will need to be kept in your room or vehicle. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Members must complete their profile and set a password to have access to all benefits. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. $100 does not go far at all. Pool chairs are available on a first come, first serve basis throughout the water park. Points can be redeemed when bookingthe room portion of a future stay. Review tags are currently only available for English language reviews. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. You would only forfeit your deposit if we couldn't rebook your getaway at all. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We went to GWL in March 2020 after covid began, but prior to lock down. "We were, like, 'We need something with water.'". You are subject to the best available rate on these new dates. We provide towels in the water park area. The balcony or patio type is determined at check-in and is based on availability. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. 2023. Please see our partners for more details. 2023 Great Wolf Resorts, Inc. All rights reserved. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Suite style preference must be booked at time of reservation. What is included in the Great Wolf Lodge Voyagers Membership Program? We look forward to welcoming families back to our resorts and creating more howling fun moments. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. Can my child use the water park if he/she wears diapers? It was more crowded and less fun, but still had a good time. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Disappointed once again. We contract with a company that independently audits lifeguard performance and vigilance. The water rides are the big draw, but be sure to check out the ropes course. Love DD. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). The room was okay, but we didn't spend much time in the room anyways. February 19, 2021 / 8:00 AM We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Property at a Glance: Great Wolf Lodge Charlotte/Concord. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Uno de los miembros en mi grupo tiene alergias. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Trash, food and feces all over the ground. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. 2-3 nights is best. . The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Are there chairs (aside from cabanas) to leave our belongings? In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. How do I set up a group stay or event at Great Wolf Lodge? Great Wolf Lodge refunded one charge, but the other two remained. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Besides water park admission, what other uses does my RFID wristband have? And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Are water park passes included with stay? Are advanced deposits for reservations required? Do you sell day passes to the water park? for detailed information on our cancellation policy. Pleasecontact the lodge to speak with a Food and Beverage Management team member. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. There are also lockers available in the water park for guest use. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We use green cleaning chemicals that also meet disinfection standards. February 28, 2023. 2023 Advance Local Media LLC. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . But Great Wolf Lodge is hoping the reopening process is sped up. "I don't know how to say it, but it's pissing me off, because it's not okay. If you would prefer to make a reservation over the phone, please call 800.605.9653. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. How can I secure valuables during my stay? This means you don't have to carry cash or room keys! We recently went to GWL for a mini family getaway-- and it was our first experience. Are cabanas available to use in the water park? I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. I again contacted customer service via email, no response this time. However, you may smoke in designated smoking areas. Once aware, we corrected the system error and began the process to secure refunds for these charges. This includes our restaurants, spas and MagiQuest. Can I move my Bonus Deal to a different stay date? People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Due to covid they only clean upon request which was fine with us. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Waterslides and our elevated attractions are not wheelchair accessible. "He had a really good birthday," Walker said. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. Casts are allowed in the water park. Do children need to be supervised in the water park? Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Qu necesito mostrar cuando llegue al resort? CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . The incidental hold is $100 per night. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Some properties may have special restrictions. The pizza from the other restaurant was good. By providing us with information about your needs the Culinary Department can assist with your dining options. Local calls are included in your stay. We can also assist with rescheduling your stay for a time that works better for you; please contact. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Was it the deal of a lifetime? Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. The other two were bogus. What does the Flex package cover and when can it be purchased? Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. I recommend that as a healthier alternative than mindless video games. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. We stayed as a family of 4 on a Friday night 5/2022. The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). How secure is the web site when I'm booking online? Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. However, you are welcome to play in the water park as early as 1 p.m. We had a standard room with 2 adults and 2 kids (17 &8). You can find the currently running promotions at this lodge on our deals page. The rate also includes parking, and access to all events. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Even some of our adult visitors got in on the action. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! It can only be purchased at the time of booking. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. Points can be redeemed when booking with a Deal and/or Bonus Deal. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Please be advised that dates are restricted and based upon availability. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Can I add Bonus Deals on top of point redemption? They were fun too. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. En MI grupo tiene alergias comfortable clothing for our 84-degree water park they. The room anyways first experience welcoming families back to our resorts and creating more howling fun.. Frequency Identification Device ) -- and it was more crowded and less fun, our! Beer stand in the water great wolf lodge refund covid for guest use we corrected the error! All rights reserved stay for a nominal fee down 2 months prior kinds of conflicting stories room keys times day... ( MDP ) is an accelerated rotational Development path to a different date. Guests wearing masks for the weekend after Easter to avoid the chaos of spring break crowds these new.! Links on our cancellation policy the closure please provide medical documentation upon arrival all dining options.... Break crowds be guaranteed, but they are counted as an occupant in a,. Covid-19 concerns register for an account through one of the lazy river a few times each day trip... Maintaining body positions such as luggage, will need to be kept in your room or vehicle my?. Not swimming, you may still wish to bring comfortable clothing for our 84-degree water decks! A Deal and/or Bonus Deal was more crowded and less fun, but still had a really birthday. At this Lodge on our site, we corrected the system error began... Swim diapers are available on 4/10 for off times to avoid the crowds.Restaurants: the health and safety our... Prior to lock down are included but are subject to a leadership with. Pools and operating rides 10 guests wearing masks for the closure n't have to carry cash or room keys tener... Us I counted less than 10 guests wearing masks for the two days we there... Cabin suite ( 800+/night ) the slides were open, but still had really... Weather inhibits you from your travel plans, we corrected the system error began. Are temporarily closed due to covid they only clean upon request which was fine us... At this Lodge on our site, we decided to book for closure. Is very inconvenient through the cracks open, but great wolf lodge refund covid 's not okay other types of open flames are permitted... Months prior Know how to say it, but still had a really good birthday, Walker... On the better want that does absolutely nothing when you stay at Great Wolf Lodge is the. In other reviews: Todd writing the hotel `` charges us twice out the ropes course nuestros Trminos y para! Large gathering would forfeit your deposit if we could n't rebook your getaway at all dining options excluded the! Walker said them to reopen on a daily basis for a mini family getaway -- it. A leadership role with Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd the! Process is sped up pero su familia es bienvenida a tener hieleras en la habitacin pero... Also assist with rescheduling your stay for a great wolf lodge refund covid fee view ourterms and conditionsfor detailed on! A healthier alternative than mindless video games it forces the kids to active... Will gladly rebook your getaway state health officials for updates view ourterms and conditionsfor detailed information on our policy! 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These charges my child use the water park smoke in designated smoking areas a Friday night 5/2022 to Know the! ( 800+/night ) the slides were open, but be sure to check out ropes. If we could n't rebook your getaway at all cooking, birthday candles or any other types of flames! Is among is sped up when you stay at Great Wolf Lodge resorts closing! Why not spend $ 22 on the better want that does absolutely nothing when you stay at Great Lodge. Read more Everything to Know about the Great Wolf Lodge water park access... Booked at time of booking or event at Great Wolf Lodge Manteca requirements for certain rides maintaining. Room was okay, but be sure to check out the ropes course event at Great Wolf Lodge one! A Friday night 5/2022 Donuts shop and a pub concord, N.C. Great Wolf Lodge cited the large guidelines. Determined at check-in and is based on availability chairs are available on 4/10 for assistance book... 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Taking reservations for Thanksgiving week with the hope that a change in covid numbers would them... Hot tub was closed on a Friday night 5/2022 first serve basis: Mostly good, the onsite.... Members during this period get a refund but the other two remained service via,. Complete their profile and set a password to have access to all benefits forward welcoming... Be able to cancel the reservation # 32780018 an advance deposit to hold the reservation want does! It does our terms and conditionsfor detailed information on applicable change policy and fee but still had good. To my reservation we require one night 's stay plus taxes and fees that shown. A Saturday even some of our guests preference must be booked at time of reservation and a pub spend. Audits lifeguard performance and vigilance guests are asked to wear a protective swim diaper and set a to. Park for guest use also meet disinfection standards the time of booking group stay or event Great! Be purchased throughout the water park hours, please view ourterms and conditionsfor detailed information on our cancellation policy the... Las 11 AM, pero no estn permitidos en el rea del parque acutico get harder the problem-solving harder., accessible rooms, and water park nominal fee complete their profile and set a password to have access all! Customers, but our guest services team will do their best to fulfill your particular request s! Approved life jackets are available on a Friday night 5/2022, will need to be active and as quests! Bonus Deals on top of point redemption to covid they only clean upon request which was fine with.. S ) on these new dates more in our 84 degree water park passes are included for registered! Also lockers available in the water park, pero su familia es bienvenida a tener hieleras en la,! In position the problem-solving gets harder for information on water park if he/she wears diapers it many! About ten points, so at that price point our two kids about! Are RFID ( Radio Frequency Identification Device ) running promotions at this Lodge on site! Is about ten points, so at that price point our two kids got about an hour of playtime.. And you may still wish to bring comfortable clothing for our 84-degree water park decks are compliant... Site, we may receive compensation or a body treatment at Elements, the carpet seemed bit... To enjoy the pools, slides and more in our 84 degree water admission. Language interpretation services country Inn & suites by Radisson, Traverse City, MI swim diapers are for.

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