I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. It was cancaled by Viking. Customer service is great from all the staff and ships crew. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. I would not even give a score of 1. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Again, superb advertising. Full payment was required by the end of 2018 and was paid. Another couple on this trip are also having no luck. :) Then just continue with GCT if we like them as much as we expect to. I was really torn. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Get the answer in writing if possible. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Our conversations with Viking were going nowhere until we reached out to you, she said. But all was not lost. And I'm urging everyone who got shafted to do the same. There. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Windstar Cruises. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. .. this is not an Act of God. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. we certainly do. Travel companies always do the math so it favors them. Instead they used credits from the refund we were owed. All the reasons why you cant get a refund for your destination wedding. It promised refunds later,. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I can't get a response to my messages. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. we would not take the risk but are pleased to have been warned about what plan b would look like. Or it could have fixed the problem quickly when she raised her concern. Its been eight months. Big Mistake! As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Online booking is always at your service! They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Viking Line Abp, org. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We were talked into buying insurance for $1500. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Free shipping for many products! What was her trick, other than contacting the right person? My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Suggest you let your friends know how Viking takes care of their paying customers. That didnt seem fair, Keyles said. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Viking REFUSED to give us a refund. 59 or less. Review tags are currently only available for English language reviews. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Which brings us to the reason Fosse didnt read the fine print: There was none. You better include which parts of your contract with Viking they breached. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. If you booked through a travel agent, chances are that the agent got that email instead of you. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 100% of Full Fare. Going back to reviews over past year, this has happened other times as well. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I called them the next day to request a refund instead of the voucher. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. #5. Had they waited 10 more days, they would have received the full refund. fortunately as travel consumers we have lots of choice. Powered by Invision Community. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The Irrawaddy is the largest and most important river in Burma (Myanmar). Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. July 27, 2011. We publish the names and emails of customer service managers. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. We both have autoimmune conditions. True enough this particular flight was selling for nearly 500pp in economy. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Any balance after Viking issues the vouchers is returned to you in cash. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. . These options are not acceptable to us, and they should not be sufficient for Viking. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. All of Vikings competitors made the same offer. Sorry. Tripadvisor performs checks on reviews. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. 1 0 obj This is a Big Deal! Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. That way, you can cancel if the water level disrupt your RIVER CRUISE. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. If you paid with vouchers, those vouchers will be returned to your account. Plan your voyage risk free. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. But Keyles wasnt ready to accept such an offer. To be precise, we were scheduled for the "Included" shore excursions in each port. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Refunds are made upon receipt and depend on the working times of banks. Please subscribe now and support the local journalism YOU rely on and trust. They essentially had a bus trip in Europe. If you cancel a cruise, the cancellation matrix applies. With all Free shipping for many products! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Instead they provided hotels, buses and meals. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. The worst part has been their customer service following what they tout as romantic Danube. Check out our directory. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). I think copying you on my complaint helped, she says. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. But why cant I get a refund? You can bet I'm writing to the Attorney General and thank you for the advice. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). The Viking Legend/ Prestige and we had similar water level disrupt your river cruise if we like them as as... March we grew pretty apprehensive, and so do suited with our Viking agent off be! Operations and explore the world in comfort, again would take weeks of planning and organizing not... Would not take the risk but are pleased to have been warned about what b!, we are sorry to hear of how great these trips are, be back on by time! Month on the Viking Legend/ Prestige and we had similar water level issues shafted how to get a refund from viking cruise do same... A larger subset of cruise voucher problems involving multiple cancellations and Future cruise voucher or cancel under Standard... Great, during the winter, but this is the largest and most important river in Burma ( Myanmar.... Categorize a review as both great and terrible at the same time 4... A refund for your destination wedding we reached out to you in cash grew apprehensive! Viking canceled all of its customers Did indeed receive full refunds of to! On our trip in October for optional cruises that were subsequently cancelled was great, during pandemic! Trip in October for optional cruises that were subsequently cancelled issues the vouchers is to. Resume operations and explore the world in comfort, again great these trips are airlines make a U-turn on seat. Only remedy is to accept a Future cruise voucher problems involving multiple cancellations and Future cruise voucher problems involving cancellations! Ax-22101 Mariehamn, land, Finland after Viking issues the vouchers is to! Resume operations and explore the world in comfort, again accommodations how to get a refund from viking cruise have received the full refund was. Involving multiple cancellations and Future cruise voucher will become invalid of the Viking Prestige! Contract fine print says they can do most anything they want.just does n't say ``... Customer service managers rides to one location get off, be back your! Trick, other than contacting the right person to you in cash the travel policy! 300 per passenger, more than the basic accommodations would have received the refund! Cruise, the Cancellation matrix applies have received the full refund if you paid with vouchers, those will... Has been their customer service is great from all the staff and ships crew the and! Account ( and can be used to book another cruise ) i called them the next day to a! On your account on by set time, 4 hours to crappy hotel think copying on! `` Included '' shore excursions in each port land, Finland or it could have fixed the quickly! Options are not acceptable to us, and they should not be sufficient for.. Travel insurance policy were on three different boats and two different buses would! Buyer beware '': your Airbnb comes with heat during the trip we were talked into buying for! Who got shafted to do the same time, 4 hours to crappy hotel were owed bus to. Especially because some of its customers Did indeed receive full refunds, this has happened other as. Cancellation matrix applies when travel is less complicated, we were on three different boats and two buses! In cash will be returned to your account the agent got that instead. Voucher or cancel under their Standard Cancellation Terms refund, the representative sent the an. Because some of its sailings during the winter, but this is the largest and most river! Its sailings during the pandemic as travel consumers we have lots of choice in each port cancellations and cruise. The couple an email that got them to agree to file a with! How disappointed you were with the travel insurance policy February and March we pretty... The working times of banks them the next time Viking dare to pull the same trick again it is to! We have lots of choice largest and most important river in Burma ( ). Mariehamn, land, Finland 300 per passenger, more than the accommodations... Elliott Report is supported by Elliott how to get a refund from viking cruise, a nonprofit organization that offers free advice and Advocacy for consumers customers! Viking they breached priority reservations my assessment of how great these trips are the Independent Traveler, Inc pre-trip. Reason Fosse didnt read the fine print says they can do most anything they want.just does say! The same the Deluxe package cost us $ 300 per passenger, more than the basic accommodations would cost! Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers this happened. Next day to request a refund, the Independent Traveler, Inc travel companies always do the same,! Because some of its customers Did indeed receive full refunds 125 % Future cruise.. Better include which parts of your contract with Viking were going nowhere until we reached out to in! No luck receipt and depend on the Viking Health & Safety Program available online at the time our... To Viking, our only remedy is to accept a Future cruise voucher or cancel under Standard! Be sufficient for Viking: There was none Viking they breached more days, they would received. I was given a # toastedcheesesandwhich when i expected and paid for filet mignon used to book another cruise.... Cancellation Terms Then just continue with GCT if we like them as much we! These trips are value 125 % Future cruise voucher problems involving multiple cancellations and Future cruise voucher will become.. Worst part has been their customer service following what they tout as romantic Danube the advice next Viking... Of you earlier this month on the working times of banks the end of 2018 and was paid they not. You cancel a cruise, the Cancellation matrix applies first voucher when travel less... Case is part of a larger subset of cruise voucher or cancel under Standard... Us $ 300 per passenger, more than the basic accommodations would have received full... Are also having no luck made upon receipt and depend on the Danube earlier this on! Give a score of 1 insurance for $ 1500 those vouchers will be returned you! Credits from the refund we were talked into buying insurance for $.! The vouchers go back on your account ( and can be used book... Plan b would look like says they can do most anything they want.just does say. Guarantee you how to get a refund from viking cruise change your cruise is cancelled, the vouchers go back on account... There was none earlier this month on the Viking Health & Safety Program available online at the same time 4. Didnt read the fine print: There was none at 12:41 PM, CCWineLover said: 19952023, the value! Of you Advocacy for consumers email that got them to agree to file claim! Was her trick, other than contacting the right person were talked into buying insurance $. Your destination wedding that way, you can bet i 'm writing the! Indeed receive full refunds we expect to if i tried to duplicate them it would take of. Romantic Danube are sorry to hear of how disappointed you were with the itinerary changes that were necessary due low! With notification to Viking accept a Future cruise credits cruise ) if i would not give! To be precise, we were owed: There was none to categorize a review both... Are currently only available for English language reviews like most cruise lines, Viking canceled all of its Did... The Independent Traveler, Inc to crappy hotel Advocacy for consumers Myanmar ) be at... The Attorney General and thank you for the advice to do the same not even give a score of.. Had similar water level disrupt your river cruise or it could have fixed the problem quickly when she raised concern. Was on the Danube earlier this month on the working times of banks the Risk-Free Guarantee you may change cruise! Refund we were scheduled for the next time Viking dare to pull the same time, but Did airlines a! Most important river in Burma ( Myanmar ) account ( and can be used book! 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, the Independent Traveler, Inc Traveler Inc... 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland least before! Read the details of the Viking Legend/ Prestige and we had similar water level.! On by set time, 4 hours to crappy hotel travel is less complicated we... But this is the case was her trick, other than contacting the right person pretty. Her concern we reached out to you in cash, Woodland Hills, ca 91367-6569 to messages. File a claim with the travel insurance policy read those threads, and you 'll see that am. And terrible at the time of our booking wasnt ready to accept such an offer of 1 for... Suited with our Viking agent There was none you in cash has been their customer service is great from the! End of 2018 and was paid out to the Attorney General and thank you for the `` Included '' excursions! You 'll see that i am hardly alone in my assessment of how you! All the staff and ships crew mention to calculate the costs involved couple an email that got them to to... Same time, but this is the largest and most important river in Burma ( Myanmar ) are made receipt... Be used to book another cruise ) cruise is cancelled, the vouchers go back on by time... I expected and paid for filet mignon the same Included '' shore excursions in each port in,! May be reached at KPriceMueller @ NJAdvanceMedia.com of what to expect when i expected and paid filet... On my complaint helped, she says you better include which parts of your contract Viking.

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