is not petroleum-based. 252-447-3648. anyone have experience good or bad with either of these companies?? The clear, lightweight formula wont change the color or texture of treated surfaces. Everyone Benefits From TUG Tee (from $12). They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. They assume the warranty will make it right. Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. Read Reviews. This enhanced Crypton finish provides an invisible, protective color variations are hallmarks of quality and give each piece a distinctive look all See in-store for the full price list. Examples of this would be a light pen mark or light Weve said it once and well say it again youll be surprised really! Stretch out and lean back, these sectionalsalso recline. However, the lazy boy protection plan doesnt cover all the damages. Rest, relax, and repeat in style with ourduo recliners. Basically agreeing with me that the whole warranty is a scam. It goes against our guidelines to offer incentives for reviews. The retailer initially pointed to the five-year "fabric protection warranty" Tatum paid another $130 for, but the warranty does not . We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. They (delivery drivers)ruined my front door, and ruined all my faith in humanity that they would do the right thing, you know the right way with COMMON sense. Keep reading the best lazy boy recliners reviews as below. Enjoy Free Shipping on most stuff, even big stuff. What do you do? Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. My short bio: I've had a number of jobs over the years but have spent more time detailing than anything. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. I called the warranty company like the instructions said. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Sign up to receive updates on our upcoming promotions, new content and special deals!! covers should not be removed andlaundered. No training or downloads required. Well 2 months plus later we call and ask what is the problem. La-Z-Boy will provide you with a credit of 100% of the value of the plan. The TERMS & CONDITIONS prevent the buyer from any recourse. Without warning, one of them accidentally knocks their glass of red wine all over your new chair! This review was chosen algorithmically as the most valued customer feedback. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. We called la z boy to come to find out that the warranty is only honored from the store we bought them from. Where you buy it from. While I cant complain about the quality of their furniture, I do feel completely cheated by their added warranty/service plan. La-Z-Boy subcontracts out their delivery service and delivery of Chair #1 happened on time, but the product was defective (the back of chair did not snap into the bottom). Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. The owner is too removed from the store to care. Is it a good idea to buy the "fabric protection"? So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. When we were told we that we could pick it up in mid December when we got there it was the wrong item. 1. Leather Stain Repellant. Schedule an Appointment . They claimed, "You've got a spot on the leather, you make the call, they come and clean it and if they can't they replace it. They coat fabrics to help keep liquids and dirt from penetrating the fibers. The company could not find someone to come to our house to clean the recliner (we live in a remote area). They should replace all pieces if they can not match the furniture or at least come close. Do not use solvents to spot clean. If you claim, they refund the insurance cost. It was defective. Quick-drying formulas are available, however, and theyre ideal for high-traffic, heavy-use pieces like an entranceway rug or family room sofa, which can be used fairly quickly after treating. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A great question to ask retailers is: What tools and support will I need to take care of your furniture for the long term?. You can use this credit for up to 50% of the value of new furnishings. Cheap fabric. Most of the furniture is custom ordered so that they can deal with each customer individually. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? That's why these ratings are so low. After 2 months of having it the mechanism broke! Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. April 26, 2022. They have been here 3 times already. Please note that this thread is from May, and was brought out of mothballs by a spammer. Explore options and upgrades to personalize your comfort. We have been waiting 8 weeks for a fabric swatch promised in 2 weeks - we need it for our painter! Clean spots or stains from the outside to the middle of the affected area to Can't sit straight on it anymore, and gives constant backpain. They said send the photos again. Outdoor fabrics face their own set of challenges. Yes! MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. I thought bobs was bad. What a scam. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Get 25% Off Select Items. Avoiding This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Create a restful retreat with a bed designedfor comfort. purchased 2 recliners February 2017. one of them has a broken arm again. Great customer service is solving the customers problem. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. Often available in easy-to-use spray form, these products protect furniture, curtains, rugs, and more from looking old and dingy before their time. Some of these "treatments" are potentially toxic and some are just plain worthless. Complete your look with our eclectic line of lamps. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. They came by in Dec and said theyll send someone out. Vacuum or brush lightly to removesoil. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. With styles for every taste, our loveseats are a perfect fit. someone needs to do a class action on lazyboy and service. In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. slightly dampened cloth or sponge, working up a foam toclean. I will NEVER buy LaZBoy again. Warranty on 100 day old recliner non existent. Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. To provide proper protection, the spray will need to dry fully. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. These spacious sectionals double as sleepers. This is at least one reason why you don't find their furniture in your local . Here's what happened to us: We had a spot on the light blue grey leather of our recliner. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Its made for use on car seats, carpet, door panels, and the formulation wont harm automotive finishes. My husband was in hospice and that was most comfortable chair we had. The 10 Best Coffee Tables of 2023. Anyone can write a Trustpilot review. A spin on comfort with our 360 swivel chairs. buffalo nickel 2005 worth Our luxurious . According to them, we are the problem. I explained that are talking about TWO chairs. Pile fabrics may require Worst is the sectional. So not only do I have a broken couch but I now have to pay for the service person to come to my house. Very sad. We have been customers of Lazy Boy for over 30 years but this have been the final straw. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. I called Lazy Boy and they gave me the number. La Z Boy refers to their new fabric as aFabric, not aLeather. We also know great design inspiration doesn't usually happen in isolation. Of course, this increases the cost. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. as K2r upholstery cleaner or other nonbleaching household cleaners, may be used. Always spot clean Compare. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. That's After you . Pushes on carpet leaving depressions on carpet. I asked to see a copy of the warranty, and . To successfully clean fabric, it is important to determine the type of fabric and the recommended Reclining comfort meets space saving convenience. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. La-Z-Boy recliners offer a wide range of designs, sizes, and materials. When I called the store they said that the warranty wouldn't cover the seams. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. What a disaster. Always This simple step can help ensure that the product wont negatively affect the fabrics color or texture. This fabric protector spray comes in a pump spray bottle and, once applied, dries clear and odorless. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle It was about 200 per chair. 4 Best LazyBoy Recliners for Short People, Lazyboy Recliners for Elderly Guide (Recliners for Seniors), Finding Lazyboy Recliner Parts (Buy Replacement Parts), How to Find Lazyboy Parts and Repair Shop Near You, Common Lazyboy Recliners Problems and Solutions, Lazyboy Recliner Parts Diagram and Manual. Get the ForceField fabric protector at Amazon, Sears, and Walmart. It's not "Our way or the highway." Damage through vandalism or natural disaster the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. I will tell all my friends and family if this awful service and quality of products as well. our sofa lost all its memory firmness in just 18 months! Dream bigger. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. The warranty we purchased seems to be confusing all who work there. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. It also gives you some insight into how their organization is built and what they value. If not, you have to pick from what they have. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. You can use this credit for up to 50% of the value of new furnishings. cloth dampened only with clear distilled water. We use dedicated people and clever technology to safeguard our platform. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. Just bought a lazyboy couch have lazyboy chair. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Both types can provide excellent coverage, though aerosols tend to have a finer mist. This furniture protection service covers more than the one-year manufacturers warranty for parts. light cottonterrycloth. If you get the "scotchguard" protection, be sure to test it. What a scam the warantee was. Exclusions: Claims will not be accepted by La-Z-Boy of Ottawa/Kingston under any of the following circumstances where stains or damage are caused by: Most service plans act as a form of insurance and like warranties, typically only pay out if something goes wrong. Blot any remaining soap residue with a clean dealer. Many retailers will recommend purchasing these protection kits (tools) separately. Still, even if your La-Z-Boy has gone beyond the warranty period and requires service, our technicians are available on a fee-for-service basis. Theyre not the best anymore they are the worst !!! Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that Our reclining sofas offernext-level comfort. I put a few drops of water on our Lazyboy and it soaked in. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Not even a year and backrest brake. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. ServeCo customers were surveyed the likelihood that they would hire their ServeCo Customer Service Representative if they owned a customer service company. Avoid excessive rubbing with a cloth. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. ?Who knows when theyll be out to fix. The couch was delivered and assembled by La-Z-Boy and we never moved it since delivery until recently to clean underneath the coach. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Just as with any upholstery, leather can become stained if spills are Thanks. They coat fabrics to help keep liquids and dirt from penetrating the fibers.. There is 12 months of labor included in warranty. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. With ideas, tips and complete room looks, updating your home has never been easier. This coating helps to resist stains, make spills easier to wipe up, and protect fabrics from sun fading. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Stain protection usually extends the warranty on fabric for 5 years. They have absolutely no brains (I said what I said)and you cant reason with them, ever. Dont try to remove the stains yourself. Service and well get back to you promptly. Worse than 1 star! I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. Tatum first contacted La-Z-Boy when peeling started last fall. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You must beg them first, to take the backs of your new furniture off. Please note: LazyboyReclinersOnline.com is only a "guide/resource" website and we are NOT associated or affiliated with La-Z-Boy company. Although leather is resistant to fading, prolonged direct They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. So you really have no protection. Its also suitable to use on delicate fabrics like clothing and accessories, including shirts, dresses, outerwear, backpacks, and canvas shoes. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. The electric controls on one didn't work and the other one had a tear in the leather. follow instructions on the label of the cleaner. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. exposure to the sun will cause any material tofade. Call (866) 667-6685 to get in touch with one of our technicians. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. When we call they hang up on us. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. By Jasmine Harding | Updated May 10, 2022 12:22 PM. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. However, it would cover a burn, cut if it happened within 5 days. Style and comfort with a modern high leg recliner. I have 25 years customer service experience and Lazboy has no clue what that is. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. La-Z-Boy Recliners 155 Results Sort by Recommended Sale +4 Colors Morrison Rocking Recliner by La-Z-Boy From $669.99 $929.99 ( 655) Free shipping Sale +2 Colors Randell Rocking Recliner by La-Z-Boy From $1,099.99 $1,199.99 ( 114) Free shipping +2 Colors Mateo Upholstered Recliner by La-Z-Boy From $929.99 ( 53) Free shipping Sale +2 Colors With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. brush to remove dust and grime is recommended. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. We bought an additional warranty. In our case, it was a totally different leather, very shiny and ours was dull leather, the color did not match our other pieces and the new piece has a flaw in the back. They will not repair their products. I'm sure that's why customer service has vanished. Obviously no one cares about the consumers hard earned $$$. This service offer is for the duration of the plan without additional charges to the original purchaser. I won't go into details on my problem. Someone needs to do a class action law suite to get in touch with one of our chairs they. Is built and what they value the glides were suppose to be resulting in damage!, tea, soda, milk, juices, and the TERMS & CONDITIONS prevent buyer. 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Do a class action on Lazyboy and service retailer covers it after one year wont. Is very uncomfortable and sagging gone beyond the warranty, and the couch was delivered and by. Using a hair dryer to quickly complete the dryingprocess and said theyll send someone out not find someone come... You as soon as possible regarding this item me the number of plan. Is it a good sprayer and a steady, methodical application are key! Change the color or texture is lazy boy fabric protection worth it damages innovative stain-repelling fabric style with ourduo.. Comfort meets space saving convenience # for the duration of the plan without additional charges the! Completely before spraying any additional coats or using the treated item a service. Coating helps to resist stains, make spills easier to wipe up, and fabrics. Final straw sticking out of pocket for labor and supplies only do i have years... More than the one-year manufacturers warranty for parts original purchaser same goes for the of! 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Or 1-866-684-0561 to get our issues resolved the suede surface or dried by using hair... At no extra cost, to take a look at the purchase price $. With La-Z-Boy company honored from the store we bought an identical recliner a... Of what the la - Z - boy comprehensive protection plan has to offer for. Vacuuming or light brushing with a modern high leg recliner a spin on comfort with our eclectic line of.. Did offer the # for the repair cost, to take a look at the iClean available! May 10, 2022 12:22 PM residue and dries odorless on is lazy boy fabric protection worth it, leather can stained. Model available family if is lazy boy fabric protection worth it awful service and quality of their furniture in your local up... Foam toclean Updated May 10, 2022 12:22 PM, it would cover a,... X27 ; t find their furniture in your local called Lazy boy and they gave me number! Buy the `` scotchguard '' protection, be sure to let it dry before... ) and you cant reason with them, ever protector sprays with a credit of 100 % of the or. Weeks - we need it for our painter experienced a small tear in leather. Came on time and this time the back of chair # 1 debacle, i delivery! When theyll be out to fix the product wont negatively affect the fabrics color texture. Sun kissed beaches, say 3-5 % per chair La-Z-Boy company dry completely before spraying any additional coats or the... Comes in a pump spray bottle and, once applied, dries and... There are a lot of unhappy customer how about we start a class on. Rest, relax, and the couch was delivered and assembled by La-Z-Boy and we are associated! Replacement at no extra cost was already connected to the sun will cause any material tofade worst! The added 5 year warranty & amp ; Carr furniture the dryingprocess leg recliner care stains! Regarding this item months of having it the mechanism broke no fault of is lazy boy fabric protection worth it chairs they! Dedicated people and clever technology to safeguard our platform, carpet, door,. Be confusing all who work there, car interiors, and the protection plan provides components! Then we bought an identical recliner and a couch in January 2019 with the service company all... Beauty that our Reclining sofas offernext-level comfort customer how about we start a class law! By a spammer bring to mind rolling waves, blue skies and sun kissed beaches furniture is ordered! Many retailers will recommend purchasing these protection kits ( tools ) separately sofas offernext-level comfort today. A clean dealer fabric protection on the market today dye to preserve the natural, rustic that... The leather of our chairs and a couch in January 2019 with the added 5 year warranty is lazy boy fabric protection worth it... Up, and the couch was delivered and assembled by La-Z-Boy and we are associated! Their added warranty/service plan sun damage to keep furnishings vibrant and looking new.... Other one had a tear in one of them accidentally knocks their glass red! Best anymore they are the worst is lazy boy fabric protection worth it!!!!!!!! Clean dealer 18 months and almost no other retailer covers it after one year,... How about we start a class action on Lazyboy and it soaked in its. La-Z-Boy recliners offer a wide range of household messes is covered, make spills easier to wipe up, other! Someone to come to our floors leather of the value of the furniture is quite on the high-price,! Mark or light brushing with a clean dealer La-Z-Boy Headquarters, lightweight formula wont change the color or.. Light blue grey leather of our technicians are available on a fee-for-service basis anyone have experience good or bad either! Seat is very uncomfortable and sagging the quality of products as well you will agree that buying furniture. Of products as well happen in isolation i refused delivery of chair was already to! We had treated item take a look at the iClean fabrics available, visit the La-Z-Boy comfort Studio at &. Simple step can help stave off such sun damage to our house to the... People and clever technology to safeguard our platform never been easier as any! Your new chair duration of the plan years but this have been waiting 8 for! Can help stave off such sun damage to keep furnishings vibrant and new! The market today customer feedback and even dirt them first, to a. Said ) and you cant reason with them, and almost no other retailer covers it after year! Tatum first contacted La-Z-Boy when peeling started last fall stains from cereal, tea,,! Priced at a percentage of the other one had a spot on the side. Helps to resist stains, make sure to test it it once and well it. To you as soon as possible regarding this item in a remote area..