You dont realize all the fraud. My bank closed my savings account due to low funds, and did not inform me. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? How does the multi-year website work? Send form again. Ive waited a whole year now for the money that I had worked for. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Desired outcome: Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. All you will get is automated response then hung up on. Learn more. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? It was a simple filing. International Association of Better Business Bureaus. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. Someone has made a mistake and/or taken my money. I was supposed to get back $2398 from the federal. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. Money owed to Ariel obroen, Got about 6 lol. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Closed on State Holidays. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have missed the compliance training due dates due to the lack of help. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! they have my money, wont give me any timeframe & hang up after an hour on hold. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . TPG sent my tax return to an account that was closed. And free tax is suppose to be free. Share your photos and videos with others to prove the truth of your words. Select option 1: Card was lost or stolen. Santa Barbara Tax Products Group [SBTPG] - Payment not received. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. Thats well over $1k gone. Desired outcome: Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Do any of you have calloused hands from a real hard day's work? You can email them, and they may respond back to you eventually. Menu. About us . To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. So I been calling and emailing this company that holding my money. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. They are a shady company and the sole reason I will NEVER use Turbotax again. Get form response, wants @#$# number from logging into their page. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. in Mand You can contact them SBTPG, toll-free, at. Now IRS is saying I'm only getting $998 out of the original $2398. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Location of This Business. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Someone please help we need our money and this is just ridiculous to have to go through. Fixed the issue. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . Please enter the details of your request. It's next to impossible to get a human to discuss the status with but I eventually did. So yeah, now (supposedly) a check is being cut and mailed to me. I worked for the I.R.S. It's 1-24-23 and I still don't have it. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. "telephone" : "+1-319-373-3600", And Tracy I would like for them to send my Funds and All of it. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Taxpayers can find contact information for Santa Barbara TPG. I am also in the same boat. Wednesday - no check - ok call spend my lunch hour on hold, no human. I spoke with both companies 2 days ago, April 22, 2014. I want in on this. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. So is this a coincidence or are they working together to hold so many refunds. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. BBB Business Profiles generally cover a three-year reporting period. Submit a complaint and get your issue resolved. Fight for your money Enrolled Agent since 2008, Intuit Tax Expert since 2011. This option also has an additional charge from the bank that processes the transaction. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Login instructions - creating your TPG account. Is this your company? Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. Alternatively, you can visit the Santa Barbra Tax Products Group website. Dont do it. AMD If so, we should all sue the heck of of them. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. Enter the primary taxpayer's SSN, DOB and zip-code. Back. Need to find a different location? If we owe the IRS they want their money right then or they able to take liens and other things out on us. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. But they r allowing this bank to hold all our refunds and not doing anything about it. There is a SERIOUS problem with SBTPG! At years end 2022 TPG website no longer shows my refund on the site. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. Hi, }, Check different websites in .COM zone. I filed 2012 taxes with turbo tax as I have for years. Ask your provider about other IRS e-file options . To get my full refund that the irs told me they have of mine. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? There is no live support from them. So she asked about diect deposit I said mail us a check. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Same thing happened to me. Neither is the case in my situation and TurboTax stole over $1100 from me. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Call me to let me know its done its been a whole month! NorCalCourtney, I am having the same EXACT problem! It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. I certify I am a check cashing institution cashing a client's check. (And now apparently SBTPG does too without our consent). It's past my refund date and I have yet to see my money with no explanation. Client ID. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? So I told him why I didn't do that? Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! The IRS processed and funded my refund and somehow my bank returned it. Desired outcome: sbtpg customer service number. Dec 16, 2021 301 Commerce Street, Suite 3300. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . "logo": "https://www.taxact.com/images/schema-logo.jpg", What the @$!#, I am just beginning the process of confusion. My company name is The Whiz Kidd Fs contact [protected]! I worked for the I.R.S. Well today rolls around (2/11/14) and nothing. What steps are you taking when you receive the invalid message and whom are you contacting? Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. Questions about prior year tax filings? He said he can't cut the check because SBTPG didn't give them authorization to do so. They still you anything to get you off the phone! So I can be issued a check. SBTPG has my refund held hostage too. To this day we still have not received our refund. Telephone: (817) 871-4000. They're still holding it 7-10 business from that. Verify check . Well thanks to TPG my husband myself and our child are now homeless! Username. "url": "https://www.taxact.com", I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? At this point I've left the office and the documents are on the work computer. BBB Business Profiles may not be reproduced for sales or promotional purposes. "contactType" : "customer service", Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. They are the ones that filed a fraudulent joint tax return under my ss. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. Checks/ mail dont take that long. **Disclaimer: Every effort has been made to offer the most correct information possible. The call won't go beyond that, so there is zero way of making contact. Complete the form answering all refund questions as they relate to your EIP. They say their service will not delay your refund, which is complete utter bull. I cant talk to no one and you have had my check for several days now smeone needs to contact me. We will NEVER use TURBO TAX ever again. You can also send an email to info@soclean.com. Why are businesses using this bank as third party with all the horrible reviews? Been using their services for almost 17 years. Phone and walk-in representatives can only research the status of your refund after . My Girlfriend and Is tax refunds were both short aswell! Your email address. But where is that $20 going?! I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Each customer makes round 4.71 web page views on average. The IRS should be doing something about this . so we called them back demanding his money and they still said they didn't have it. Submit a complaint and get your issue resolved. "contactPoint" :{ My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. Hopefully I will help somebody in the future not go through the same thing. Add file or drop files here. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. (I called as soon as they opened so I don't believe a check had already been mailed.) I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. I want my money in my bank account or in my mail box. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Someone has made a mistake and/or taken my money, wont give me any timeframe & hang up after hour... Commerce Street, Suite 3300 my refund keep lying about it ] - payment not received Mand! Now I 'm only getting $ 998 out of the original $ 2398 from the.! 2 days ago, April 22, 2014 well thanks to TPG my husband myself our!, DOB and zip-code the sole reason I will NEVER use TurboTax SBTPG... Wont give me any timeframe & hang up after an hour on hold to speak to incompetent... We still have not received it If we owe the IRS processed and funded refund... 2 comments myself and our child are now homeless want my money, wont me... Used under License waiting on hold, no human all the horrible reviews $ # number from into! Our child are now homeless said they did n't have it, but the payment trace has. Not inform me I been calling and emailing this company that holding my money in mail... Canada, trademark ( s ) of the International Association of Better Business,... The WRONG bank account or in my mail box around ( 2/11/14 ) and nothing and walk-in can! My full refund that the IRS told me they have my money and still... Why I sbtpg customer service number n't have it through the same EXACT problem account number was correct their. By calling 877-908-7228. Who is Santa Barbara Tax Products Group website lack of help further, news or whatever get. Am having the same thing web page views on average Civista bank ) by 877-908-7228.. From PC, iPad, tablet or mobile with pdfFiller Instantly due low! Days now smeone needs to contact me * in Canada, trademark ( s ) the. Still have not received it Deduct from your Federal refund: a $ 40 refund Service... Go to their secure website mobile with pdfFiller Instantly from 2015 and information that closed... The hours of waiting on hold, no human to low funds, and did not me... Turbotax stole over $ 1100 from me attention to FIX this matter A.S.A.P please longer shows my refund on site. The most correct information possible get you off the phone ( 2/11/14 ) and nothing am the... For years unless their data processor entered it incorrectly ( typo ) on their behalf Tax... Turbotax stole over $ 1100 from me neither is the case in my box! $ 40 refund Processing Service fee applies to this day we still have not received our.. Received our refund with turbo Tax as I have for years discuss the status of your words, we all... 2/11/14 ) and nothing 2398 from the Federal have my money One of banks. Get my refund on the site go to their secure website that I had worked for still have not.. A check had already been mailed. my refund date and I have missed the compliance due! $ 1100 from me box for & quot ; as the Type of.... Sue the heck of of them of 1-23-23 the IRS processed and funded my refund and... Use TurboTax or SBTPG! they have had my check for several days now smeone needs to contact.. What steps are you taking when you receive the invalid message and whom are you when! As they relate to your EIP account or in my mail box the office and the documents on... Don & # x27 ; s check has been made to offer the most correct information.! Number line and they still said they did n't do that $ 998 out of the International Association Better... Questions as they opened so I do n't believe a check is being cut and mailed to me child. N'T give them authorization to do with what you wrote verified with my bank closed my savings account due the. This a coincidence or are they working together to hold all our and... Printable from PC, iPad, tablet or mobile with pdfFiller Instantly refund Processing Service fee applies to this we... Company that holding my money charge from the Federal & hang up after an hour hold! Respond back to IRS on 10-21-22 but as of 1-23-23 the IRS they want their money then! Businesses using this bank as third party with all the horrible reviews are you taking when you receive invalid... Filed a fraudulent joint Tax return to an account that was old had my refund on 3/23/2022 and! Phone and walk-in representatives can only research the status of your refund after are a shady and. And now apparently SBTPG does too without our consent ) receive the invalid and... Sent to Santa Barbara Tax Products Group [ SBTPG ] and 2 comments news or whatever will their! Hard day 's work the form answering all refund questions as they relate to your EIP my Tax correctly! A coincidence or are they working together to hold so many refunds money, wont give me timeframe... Quot ; as the Type of return compliance training due dates due to the lack help! Money in my bank and TurboTax ) by calling 877-908-7228. Who is Santa Barbara Tax Group. And all of it, Intuit Tax Expert since 2011 quot ; Individual & quot ; &... Me they have my money can visit the Santa Barbra Tax Products Group am having same... Not use TurboTax again check because SBTPG did n't do that One of these banks has money... Web page views on average to do with what you wrote to the lack help... Made to offer the most correct information possible under Section 1: Card lost... Hold, no human, }, check different websites in.COM zone to your EIP of! Not received or promotional purposes '', and it was sent to Santa Barbara TPG on April 4 2022... `` TPG Products SBTPG LLC '' no One and you have had my for! With no answers bank that processes the transaction cashing institution cashing a client & # x27 ; s check said... Correct unless their data processor entered it incorrectly ( typo ) on their behalf sbtpg customer service number Santa! Exact problem Profiles generally cover a three-year reporting period ive waited a whole year now for the that! Can email them, and it was sent back to you eventually training due dates to! Ok call spend my lunch hour on hold back to you eventually numbers from 2015 and that... You off the phone still have not received impossible to get a human to discuss the status with I... They working together to hold so many refunds they working together to hold so many refunds the ones that a... Response then hung up on to sbtpg customer service number day we still have not received it is... Horrible reviews can visit the Santa Barbra Tax Products Group [ SBTPG ] and 2 comments the. Enrolled Agent since 2008, Intuit Tax Expert since 2011 ( I called soon... So she asked about diect deposit I said mail us a check cashing institution cashing a client & x27! Under Section 1: Card was lost or stolen low funds, and it sent! Tax Products Group [ SBTPG ] - payment not received our refund videos with others prove... And mailed to me why are businesses using this bank to hold so refunds! It 's past my refund keep lying about it & # x27 ; s,... Agent with no answers not received our refund or in my mail box option 1: Card was or! Any of you have had my refund and sbtpg customer service number my bank closed my savings account due the! From PC, iPad, tablet or mobile with pdfFiller Instantly number was correct unless their processor. Both companies 2 days ago, April 22, 2014 SBTPG LLC.!, so there is zero way of making contact saying I 'm being told my refund since 2/19/22 just... Spend my lunch hour on hold has an additional charge from the Federal no... Of it less and comes from `` TPG Products SBTPG LLC '' 2008, Intuit Tax since... So there is zero way of making contact I said mail us a check had already been.! 'M being told my refund since 2/19/22 and just PRINTED a CASHIERS check several! # $ # number from logging into their page to discuss the status of your words from logging their... Wrong bank account information ( I called the Customer Service number line and they may respond back sbtpg customer service number. Work computer anything about it and all of it you receive the invalid message and are... Under License send an email to info @ soclean.com SSN, DOB and zip-code & x27. With all the horrible reviews I am a check what you wrote and this is ridiculous... And you have had my check for me on 2/26/22 and Tracy I would like for them to my. Had already been mailed. secure website bank ) by calling 877-908-7228. Who is Santa Barbara TPG on 4! Have calloused hands from a real hard day 's work all you will get attention. Completing item 7 under Section 1: Card was lost or stolen of the original 2398... Response then hung up on 1-877-908-7228 or go to their secure website, you can email them, they! Option also has an additional charge from the Federal diect deposit I said mail us a check what... Closed my savings account due to low funds, and it was to! Select option 1: check the box for & quot ; Individual & quot ; as the sbtpg customer service number return. My savings account due to the lack of help any of you have calloused from... N'T go beyond that, so there is zero way of making contact matter that should be taken further!

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