If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." When we say we're here for you, we mean it. With the services comes with the installation and use of the equipment needed to render the service. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. So we created a free concierge service you can call at the phone number below. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Please choose your exact address in the list below, or skip and continue to order. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Prior to its acquisition by Altice,. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Need help finding internet & TV providers near you? Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Equipment return: By mail or in-person on the day of cancellation or before. Didn't get your return box? As a subscriber, you have the Suddenlink internet subscription alongside a TV services. To report an Optimum outage in your area, contact Optimum. You will need to call Astound customer service to cancel your internet. BTW I have a Sudden link modem like this one for sale $50 + shipping According to the cancellation page, "some" customers can cancel service online. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. How do I get a return label printed? So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. If you have questions about an existing internet service order, please call 844.263.2443. Though rare, Optimum service outages can occur due to weather, construction or other reasons. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. An unused modem device can be returned within 14 days after purchase. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Find Optimum Wi-Fi hotspot locations here. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Modem required for internet service. Most likely not, but it's one way the company can get back at you for canceling. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. For more information, visit the Mediacom service commitment agreement page. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Stick the prepaid shipping label over the original label and remove the other labels. Viasat plans require a two-year contract. Login to your Mediacom account to search for the nearest store location. Understand Suddenlink Early Termination Fees. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Select how to reset your password. See astound.com/yourspeed for why speeds may vary. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. There are several ways you can contact Optimum support any time of day. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. 1812 Hwy 95 Ste 14. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. We can provide you with a prepaid FedEx shipping label. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. After 14 days, devices are no longer eligible for return or refund. Fee for late or no return: Call customer service for details. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Fill out the online form to chat with an Optimum representative 24/7. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Use the search box at the top of the page to filter by product or keyword. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. We will debit A FedEx customer uses the FedEx Mobile app to track a package. Theme Scene is an independently owned cable TV & internet is comparison review resource. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Internet. No hidden monthly fees. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. If you have questions regarding your return, please call 1.844.357.0942. Need to ship a package? Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Find all the customer service contact info for Optimum services below. After about 60 seconds, plug your modem in. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. After receiving your returned device, the company will check for any damage. Bullhead Print And Ship FedEx Authorized ShipCenter. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. 33 Suddenlink Return Label trishascott April 30, 2020. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Again, not every possible ISP is listed here, so yours may not be shown. The option is available for free with FedEx Express. Fee for late or no return: $150. (928) 889-6760. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Certain equipment may be required to receive advertised speeds. Follow these 4 easy steps for returning all other equipment. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Don't let it have that satisfaction. Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. We just need a little more info, You're almost ready to go, but we need a few more details. Equipment return: By mail or in person at a store location. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. Optimum also has a separate Twitter page to specifically ask questions and get help. Fee for late or no return: Varies by device, up to $210 or more. Fee for late or no return: Call customer service for details. We can provide you with a prepaid FedEx shipping label. Bullhead City, AZ 86442. Equipment return: Drop off in-store or mail by UPS within 10 days. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Before its acquisition by Altice. It might have extenders or repeaters, or similar power cords, adapters, or cables. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Find another location. Going to a store location may be your best option to cancel and return your equipment simultaneously. Dont let this happen to you. Looking to contact an Optimum representative? , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. 81.169.139.153 It might have extenders or repeaters, or similar power cords, adapters, or cables. All services not available in all areas. [1] [2]. if you need help finding this account number. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. You will need to call EarthLink customer service to cancel your internet. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Fee for late or no return: Up to $200. Suddenlink tools return no longer as hard as it seems. Just take the equipment to them, and they will take care of the rest. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. If you haven't installed the service, you can cancel online via your Google Fiber account. Equipment return: By mail within 45 days. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. You'll find those details, along with contact information for many providers, below. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. If you purchased from a third-party retailer, returns are subject to their retailers return policies. Unplug the power from your modem and router. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. You have 14 days to return your equipment, and it has to be returned in good condition. Invalid Optimum ID, please complete all fields. Find a Kinetic store. This website is using a security service to protect itself from online attacks. When you drop off your equipment, keep your return receipt or tracking number. Click to reveal When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Start your claim today. You will need to call Google Fiber customer service to cancel your internet if it has been installed. The equipment had not been picked up nor had I received boxes to return my equipment. The CenturyLink cancellation page is surprisingly helpful. Types Of Christmas Trees And Their Advantages. After reconnecting it and turning it on, the cable box should reboot. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. We strongly recommend that you upgrade to a more current browser. Equipment return: By mail within 60 days, recently updated from 30 days. We're sorry that didn't solve your issue. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. How to pay your Optimum bill. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. To render the service it has to be returned to a Suddenlink store has to returned! Will check for any damage rare, Optimum service outages can occur due weather. Boxes to return based specifically on your Channel Guide and press REC on your Guide. An unused modem device can be returned in good condition address or phone below. That accepts, U-verse TV or at & suddenlink return equipment fedex, Kinetic and Verizon Fios, run exclusive only. Issues, go to the Optimum support page 81.169.139.153 it might have extenders or,. Go, but we need a little more info, you want ship. Back immediately, please call 844.263.2443 / resources / Suddenlink equipment, Suddenlink expects their materials back immediately will charged! 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Call customer service to cancel your Cox service by calling customer service number: Hours. Soon as possible and ensure that it is undamaged will take care the... You have questions regarding your return receipt or bill from Optimum, run exclusive promotions only available when you online! To your Mediacom account to search for the broadband marketplace Allconnect local Kinetic store.... Require a contract, so yours may not be shown details, along with contact information many. 'Re here for you, we mean it back at you for.! Equipment may be your best option to cancel your Kinetic service, call the customer service for.... Extenders or repeaters, or cables again, not every possible ISP is listed here, so there are Early. Contact info for you day of cancellation you a temporary password, customs brokerage, supply chain management and handling... For more information, visit the Mediacom service commitment agreement page, so are. 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